Aquino keynotes 4th International Outsourcing Summit in Makati City; vows support for Business Process Outsourcing industry

President Benigno S. Aquino III

President Benigno S. Aquino III keynoted Tuesday night the closing session of the 4th International Outsourcing Summit organized by the Business Process Outsourcing Association of the Philippines in Makati City and vowed to support the industry for its continuous growth. Industry leaders raised some concerns being faced by the outsourcing companies in the Philippines. But the President said his administration has been addressing most of those concerns.

“Let me assure you that a lot of those concerns are presently being addressed and we will give you a detailed answer to all the concerns that were raised,” the President said in his message during the event.

The President said the Technical Education and Skills Development Authority (TESDA), under the leadership of Director General Joel Villanueva, has been assisting the industry for it to grow further.

He noted that the government is investing in its people to arm them with the skills they need not only to gain entry into the industry, but also to flourish and rise up the ranks as long-term professionals.

According to the President, one of the government programs is the Industry-based Training for Work Scholarship Program, in which the administration allotted P500 million last year. The government made significant progress in this undertaking and as of August this year, more than 26,500 Filipinos have graduated from the program, and 11,600 of them have already been hired.

“We are also looking at other avenues through which we can train those who aspire to enter your industry. Through the work of the Commission on Higher Education, we have been able to implement BPAP’s proposal of making available a 21-unit BPO specialization track to I.T. students,” the President said.

Schools like the University of Makati and Asia Pacific College are offering the track, and the government is hopeful that the program will be successful in preparing students to join BPO companies.

Aside from training the available workforce, the President emphasized that his administration is also committed in building the necessary infrastructure to optimize BPO operations. He added that reforms in the telecommunication industry also created a competitive environment for major
industry players.

“As you can see, your assistance in ensuring that no Filipino is left behind on the straight path to equitable progress, is being reciprocated with assistance from the government. Perhaps as your industry grows, the Filipino’s role in them can diversify into professions that are higher up the value chain, and in our country,” the Chief Executive said.

The President also expressed his gratitude to the BPO companies operating in the Philippines for trusting the Filipino workers.

As a result, the industry posted $11 billion in revenue in 2011, with 113,000 new jobs created, the President said adding that this also made the Philippines the number one contact center industry in the world, having surpassed India in 2010.

In 2016, President Aquino said he expects the BPO industry to make $25 billion, while employing around 1.3-million Filipinos.

BPAP is the umbrella association for the IT-BPO and GIC (Global In-House Center) industry in the Philippines, serving as the one-stop information and advocacy gateway for the BPO industry.

The association plays a pivotal role in sustaining rapid growth of the IT-BPO and GIC industry by working to ensure an enduring supply of high quality labor, supporting service innovation, and providing country visibility.

Among the participants who joined the 4th International Outsourcing Summit include representatives from Australia, Bangladesh, Belgium, China, Colombia, Denmark, Greece, India, Japan, Malaysia, The Netherlands, Philippines, Singapore, Taiwan, United Kingdom, United States, and Vietnam.