Frequently Asked Questions on the DFA Passport Appointment System
What is the Department of Foreign Affairs (DFA) Passport Appointment System?
It is a system developed by the DFA where passport applicants can avail of a n appointment schedule with specific time and date for the processing of their ePassports.
Who may avail of the Appointment System?
All eligible Filipinos who wish to apply an ePassport (available ONLY at the DFA Consular Office in Aseana Business Park at Cor, Bradco St. and Macapagal Avenue, Parañaque City, Philippines).
Where can I access the DFA Appointment System?
Applicants can access the appointment system via two (2) channels (Individual Applicant):
- Call the DFA Appointment System Hotline at +632 737 1000, or
- Log on to www.passport.com.ph
How does the Appointment System work?
The applicant calls the hotline or logs in to the website. S/he provides personal information, decides on an appointment schedule, and shall receive a reference number coinciding with the approved date and time of appointment. Applicant can then proceed to DFA at ASEANA on the appointment date for processing.
When will the Appointment System start?
The Appointment System Hotline and website will start on March 8, 2010 onward.
The Appointment System is open on what days?
It is available 24 hours a day, 7 days a week for both hotline and online channels.
What advantage does the Appointment System has to Offer?
By using the appointment system, the applicant enjoys convenience at no extra cost. The applicant will experience efficient service, provided with a printed and filled-up application form thus eliminating the need for manual filling up. The applicant does not need to worry fixers and thus is guaranteed with a good experience. in addition to that, s/he enjoys a 24/7 access to the system for inquiries and concerns.
Why is the Appointment System needed?
By launching a world-class applicant management system, the DFA can efficiently utilize the space in the new ASEANA Building. This will ensure better and orderly service to the public at no extra cost to both applicant and the DFA everyday. This also ensures that good time management for both the DFA and the applicant is achieved.
What can i expect when I call the Appointment Hotline (+632 737 1000)?
The applicant's call will be received by a Customer Care Officer (CCO) who will gather the applicant's personal information, set his/her appointment schedule's date and time, and provide a reference number to the applicant. Afterwards, the applicant only needs to show up at the DFA ASEANA on the set appointment date.
What can i expect when I log on to www.passport.com.ph?
The applicant must fill up an online application form, choose an appointment date and time from the available list and click submit. S/he will then receive a reference number. Afterwards, the applicant only needs to show up at DFA ASEANA on the set appointment date.
Are there other channels where I can set an appointment schedule?
Currently, only the hotline and online channels are available. In the future, an SMS channel will be developed.
Do I need to bring anything on my appointment date?
Yes. You need to bring the requirements for passport application mentioned on the hotline or posted online when you procured your appointment schedule.
What requirements do I need to bring?
Depending on whether you are applying for new or renewal of passport, you will be advised by the Customer Care Officer at the hotline (+632 737 1000) or guided by the requirements list online at www.passport.com.ph.
How much do I need to pay for passport processing?
- Regular processing (14 working days): Php 950
- Rush processing (7 working days): Php 1,200
- Lost Passport: Additional Php 200 if still valid
Do I have to pay an additional amount to set an appointment schedule?
No. The DFA Appointment System is provided free of charge to the public.
